Q: HOW WILL MY PRODUCT BE SHIPPED?
A: Depending on where we are shipping to, we will use the company that will deliver the quickest. It will be FEDEX, UPS, or USPS. Shipping prices are based on what you order.The price that is calculated at checkout will never be changed. What it says, is always what you pay!
Q: ARE YOUR PRODUCTS IN STOCK?
A: Most of our items are in stock. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from GreetsAndTreats.com letting you know when to expect your product, and we will work to fill your order as quickly as possible.
Q: DO YOU OFFER EXPEDITED SHIPPING?
A: We do offer 2-3 day shipping within the Continental US on some products -- please check the individual product page to see if this shipping option is available. Please note that it takes 2 business days to process your order -- so 2-3 day shipping actually means 4-5 business days. We can not be held responsible for delays caused by the postal service or other shipper.
Q: CAN YOU SHIP TO A PO BOX?
A: No -- we need an actual physical street address to ship your order.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A: It will normally take approximately 1-2 business days to process your shipment. In the case of custom-built products, processing time will be longer -- please check the individual product page to see if your product will take longer.
Q: CAN I CANCEL AN ORDER?
A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been submitted. You may cancel an order for a customized product (printed with your logo), as long as your cancellation request is received prior to the product going to print -- however, there will be a 15% cancellation fee assessed on any orders that are cancelled after they are submitted.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.
Q: HOW CAN I TRACK MY SHIPMENT?
A: If your product has been sent via a shipper that offers tracking (UPS, FedEx, or USPS.), you will receive an email confirmation with a tracking number. You may then either contact the shipper directly to track your order, or check your order status, on our homepage. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival to contact us. If the product has not arrived at your door within a reasonable amount of time, we will be happy to re-send your product at no additional cost to you.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A: Your order should arrive in no more than 10-15 business days, depending on the shipping method -- usually much sooner than that. However, orders outside of the Continental US, custom orders, and subscriptions may take longer -- overseas orders may even take up to 6-8 weeks, depending on the shipping method. Please check the individual product page to see where your package is coming from and what shipping methods are available. Approximate expected transit times for each shipping method are as follows, but are not guaranteed:
• ground shipping in the continental U.S. -- 4 to 14 business days after shipping (may take up to 21 business days if there are postal delays)
• shipping to AK / HI -- 4 to 14 business days after shipping (may take up to 21 business days if there are postal delays)
• shipping to Canada -- 4 to 14 business days after shipping (may take up to 4 weeks if there are customs delays)
• expedited shipping in the continental U.S. -- 2 to 6 business days after shipping
Q: WHAT IF I'M NOT HAPPY WITH ONE OF YOUR VENDORS?
A: If the you feel that a product is of poor quality or a supplier has provided poor customer service, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email. We disclaim all liability for the products sold by other companies on this website. Any other sanctions against the supplier are the responsibility of the client.